How I Protect My Time and Energy: Audio Messages, 4 a.m. Mornings and Billionaire Time Rules
Some people at our first event this week in Dallas were like, "Oh yeah, but I thought developing relationships is the core of raising capital." Yeah, it is. But it's your responsibility to add value to the other party, to be a contributor, and to realize that the flow and the fire hose of things coming at a lot of investors and family offices is so intense that almost nobody is going to say yes to just meeting to catch up for an hour, or to pick your brain, or to brainstorm, in my experience.
A lot of the family offices that speak at our events, and were at our event earlier this week, were saying the exact same thing. The time pressure on them is great. So you have to be super concise and make sure it's productive.
Why most meetings could be an audio message
I heard one Silicon Valley CEO say that 90% of meetings could be done via text or email, and the last 10% that were left could have been done via audio messages. It's only the super critical meetings that need to be done in person.
So I stay super connected to my team. I've sent several hundred thousand Slack messages. Every week I send hundreds of audio messages. My team hears from me in audio messages all the time. They can hear my tone of voice. They know what I'm thinking. I over-communicate sometimes in audio messages. I try to. We're virtual, so sometimes I have to really try to. But it catches the tone of voice.
And I haven't found a polite way of asking someone on a phone call, "Can you please speak at 2x speed right now? Because I'm very busy today." But on an audio message, you can hit 2x, or listen to it four times, or forward it to somebody else, or listen to it a week later, or refer to it and search for the transcript in Slack. It's amazingly productive. So I love using that stuff.
It allows me to get a message from someone at an event today and respond while on the airplane tonight. I can't schedule a phone call when I'm on an airplane at 11 p.m. flying up to Oregon, but I can get back to you right away. So it's not about not connecting. By the time someone else has scheduled a Zoom call for eight days from now, one that someone shows up four minutes late to or misses completely, we've already solved the communication today, got back to you, got you the link and got you moved on your way.
So for us, it works really well operating that way. But just like anything in life, it does put off 5% or 10% of people, and you can't really help that sometimes. Lots of times you'll see this referred to as asynchronous communication.
Owner mode vs operator mode
There's two types of pain: short-term and long-term. You decide which type of pain you want when it comes to ending something that's not working.
Tony Robbins said when I interviewed him for billionaires.com that there are two ways to operate: owner mode and operator mode. He said when he was in operator mode, he worked harder at $10 million in revenue than he does now with hundreds of millions in revenue and 110 companies that he's an owner in, because now he's in owner mode.
And so there's all different forms. It's the evolution of working in a business, to on a business, to working on your businesses. And that is how family offices operate.
I've hired over 100 people on Upwork.com. We're probably closer to a million dollars spent there now. We have four full-time employees in the Philippines and three in Colombia. They help us run our private equity deal origination process. They help me email every billionaire on planet Earth several times to get the interviews done. They help us get things done in a very thorough, systematic way. So I have to architect it, and then they carry out all the hundreds of hours of work to get it done. There are a lot of lessons learned on what to do and not do with virtual help.
My 4 a.m. schedule and the rules around it
For me, I find it's most productive to get up early and knock out all my work. A lot of times people say, "Oh, well, if you're working all the time, didn't you say being healthy is important? Didn't you say being happy is important? Sounds like you're just a workaholic, Richard." It's like, yeah, pretty much. And that's why I married my wife, who is much more relaxed and social. But I put some rules around it.
So basically, I get up really early. I'm out in the middle of the ocean, the perfect place for an introvert to live. It's like the most remote island chain in the world. I get up early and start working at like 4 a.m. Then I take a break for breakfast with the kids, and I'm done with my work by 1 p.m. or so. I've worked eight, nine hours, and then I get my workout done. And when the kids pull in the driveway at 3:30, I'm free, or I can go get them from school. That works out well for me in my schedule.
I did just about the exact same thing when I was in Arizona, maybe started at 4:45 or 5 more often. But it's massively productive for me as a CEO and business owner, because I get going when it's usually more quiet. The house is quiet, Slack channels can be quiet, et cetera, and it helps.
The other rule I've set up that's been helpful for me getting more done is on the weekends. I only work from like 4 to 7 a.m., or 4:30 to 7:30 a.m., before anyone in the house is awake. They're unconscious. They don't really care that you're working. Then they wake up, they have breakfast, and we have a fun weekend together.
I do no client dinners the whole year. I don't drink alcohol, so I don't really want to watch other people enjoy wine for three hours. And my brain doesn't work too well after 4 p.m. if I got up early in the morning. I know a lot of you are like this too. But those rules around how to not let work invade family time are probably the main point there.
Move fast and only do exciting work
David Rubenstein is a billionaire, and he's written several books, and he talks about fast moving and always being quick, agile, right on top of things. He'll be at an MLB game right behind the dugout on national TV, and an email will hit the inbox of like five different $100 billion plus private equity firms, all copied on this one email from like a pension fund or someone: does anyone have access to shares of this? Or can anyone get us into an infrastructure deal here?
David gets an alert on his phone or pulls out his phone, checks it, replies back. And before anyone else has replied, he's like, "Yep, we do. Here's the details. My assistant will set up the call for you Monday morning, 7 a.m." He's responded almost instantly, and everyone else takes a day to five days to reply. Because of that, David changes the whole direction of a conversation. Other people have not even had a chance to reply yet, and he's on top of it. And it's because he loves what he does.
The Home Depot founders see it as an exciting adventure. Other people might be like, "Oh, they work so much." Well, if you only work on exciting, exponential things, then you enjoy the work, and you get rid of the stressful parts of it. So that's why exciting only is important.
Billionaire time rules and speed of implementation
Some of the billionaire time rules I've seen are just to have the expectation of excellence around you. Anything less than excellence is not good, not acceptable. Ruthlessly prioritize your time and say no to just about everything that's coming at you.
I just wrote a book on this as a core value for my employees. We don't really sell it, but essentially, speed of implementation is something I got from listening to seven or eight decamillionaires at one event. All the decamillionaires gave hour-long talks, but they only said one thing in common, and that was that speed of implementation was key.
So you learn, you put it in place, you learn something else, you put it in place, and you learn faster. You might not know when your breakthrough progress will be, but if you know these are the first three steps, you have to execute on those as fast as you can, because you learn. And like Sun Tzu says, opportunities multiply as they're seized. By getting those things done, the next thing unfolds.
So it's something that we really teach every new employee that comes into our company, and it's really core to who we are as an organization.



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