In Search of Excellence Summary

Short In Search of Excellence Summary

The following is a book summary of lessons from "In Search of Excellence" by Tom Peters and Robert Waterman. This summary is pulled from Richard Wilson's book entitled Rainmaker which is online at http://www.lulu.com/richardcwilson

In Search of Excellence, by Tom Peters and Robert Waterman was written based on a study of 47 of the greatest companies in America. They found the following 8 themes common among the group of companies. All of which revolve around people, customers, and action. The 8 themes or principles the companies were grounded on include:

1. A bias for action – “getting on with it”
2. Close to the customer – learning from the people served by the business
3. Autonomy and entrepreneurship – fostering innovation and nurturing “champions”
4. Productivity through people: treating rank and file employees as a source of quality
5. Hands-on, value-driven: management philosophy that guides everyday practice – management showing its commitment
6. Stick to the knitting: stay with the business that you know
7.Simple form, lean staff: some of the best companies have minimal headquarter staff
8. Simultaneous loose-tight properties – Autonomy within shop-floor activities plus centralized values and visions.

Reference

Peters, Tom and Waterman, Robert “In Search Of Excellence, Lessons from America’s Best Run Companies” Copyright © 1988 Warner Books, Inc.

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- Richard

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